Exchange and return policy
At Zair Store, we strive to provide the best shopping experience for our valued customers, and we believe in the importance of your satisfaction with the products you purchase. Therefore, we have developed a flexible and clear exchange and return policy that makes it easy for you to deal with us.
Exchange and return terms:
1. Return and exchange period:
The customer has the right to request a replacement or return within (7 days) from the date of receiving the order.
2. Product Condition:
- The product must be unused, in its original condition, with all tags attached and original packaging.
3. Non-returnable products:
- Products that are tailored to your needs.
- Products damaged due to misuse.
4. Proof of purchase:
- It is required to provide the purchase invoice or order number to confirm the process.
Replacement or refund steps:
Refund Policy:
- Return:
- The full amount will be refunded after confirming receipt and inspection of the product.
- The refund takes 5 to 10 business days depending on the payment method used.
- Replacement:
- In case of requesting a replacement product, the replacement product will be shipped after receiving the original product.
Additional notes:
- The customer bears the shipping fees in the event of an exchange or return, unless the error is from the store (such as sending the wrong product or there is a manufacturing defect).
- We are committed to ensuring the quality of our products, and if there is any problem, please contact us immediately to solve it.
Thank you for choosing Zair Fashion Store. We are always happy to serve you.
